We want you to be confident ordering from Nexgenz. This policy explains when refunds apply across our different services.
Web hosting
New shared and cloud hosting plans include a 14-day money-back guarantee. If you are not satisfied within 14 days of your first purchase, contact us for a full refund of the hosting fee. Renewals, and any domain or add-ons purchased with the plan, are excluded (see below).
Domain names
Domain registrations, renewals and transfers are non-refundable. Once a domain is registered the fee is paid to the registry and cannot be reversed. Please double-check spelling before ordering.
Design & development projects
Project work is milestone-based. You approve and pay as the project progresses, so you only ever pay for work you have accepted. Deposits cover work already scheduled and completed and are non-refundable once work has begun, but any un-started milestone can be cancelled for a refund of that portion.
Care plans & subscriptions
Monthly care and maintenance plans can be cancelled anytime and will stop at the end of the current paid month; part-months are not refunded.
How to request a refund
Email [email protected] or open a ticket in your client area with your order details. Eligible refunds are returned to your original payment method (or via bank transfer / Payoneer where applicable) within 7–14 business days.
Chargebacks
Please contact us first — we resolve almost every issue quickly. Filing a chargeback without contacting us may result in suspension of services while the dispute is reviewed.
This document is a general template and not legal advice. Adjust the periods and terms to your business and have it reviewed before relying on it.